Human Resources Generalist

Role Description

We're looking for a savvy people person to serve as the Human Resources Generalist to support the Culture & Crew Director with key human resource functions across the organization. This mid-level role is ideal for an ambitious, bright, outgoing HR professional with an interest in the hospitality industry or retail stores. A strong sense of personal initiative is a must. This role offers a unique opportunity to engage with multiple business units across the hospitality industry and be involved in the opening of new units in the region.

The Human Resources Generalist must be able to multi-task, be mission- and results-driven, and be able to execute his or her responsibilities in a very fast-paced environment. The Human Resources Generalist must be a self-starter who can work independently and have discretion with handling confidential information. We are looking for a highly organized, proactive individual who excels at communications, crafting procedures, managing HRIS and online training technology, and who enjoys engaging with recruiting and training new hires. Typical responsibilities will include outreach to potential crew members, executing on onboarding/orientation programs for new crew members, and ensuring consistently updated and compliance policies and procedures at each unit.

If you thrive in a fast-paced and creative environment, we want to meet you. This position reports to the Culture & Crew Director. This position also works closely with other senior staff as appropriate.

Responsibilities

• Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit

• Develop and implement HR strategies and initiatives aligned with the overall strategy from the executive team

• Bridge management and crew relations by addressing demands, grievances or other issues

• Manage the recruitment and selection process for new crew members

• Support current and future business needs through the development, engagement, motivation and preservation of a top-notch crew

• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization utilizing technology to increase operational efficiencies

• Under the lead of the Culture & Crew Director, manage internal communication and engagement efforts on consistently delivering the unexpected to all crew members

• Oversee and manage a crew recognition program that drives high performance

• Manage all payroll onboarding with federal and state form compliance

• Assess training needs on a unit-by-unit basis and work with local management to continually improve on training efforts

• Report to Culture & Crew Director with from the field checks on the health and happiness of all crew members

• Ensure legal compliance throughout human resource management best practices

• Responsible for coordinating monthly one-on-one meetings with direct supervisor

• Attend daily company-wide huddles to report on top priorities and weekly team meetings to track quarterly goals and objectives

• Manage benefit administration activities including open enrollment, leave administration and tracking

Job Requirements

• Commitment to and alignment with company's core values

• Ability to thrive in a fast-paced, entrepreneurial environment

• A "can do" attitude that focuses on getting the job done in a highly collaborative and positive way

• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks, seamlessly, with excellent attention to detail in a busy work environment

• Excellent verbal and written communication skills including editing and proofreading.

• Resourceful team-player, with the ability to work independently

• Proven ability to handle confidential information with discretion, be adaptable to various competing demands and demonstrate the highest level of customer/client service and response.

• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.

• Experience working in the hospitality sector preferred

• Must be an innovative problem solver at heart

• Proven working experience working directly in recruiting and training crew members

• People oriented and results driven

• Demonstrable experience with human resources metrics

• Experience working with HR systems and databases

• Excellent active listening and presentation skills

• Competence to build and effectively manage interpersonal relationships at all levels of the company

• Demonstrated ability to manage and administer a broad range of tasks, including resolving complaints, counseling managers and employees on the interpretation of policies, procedures, benefits and other business issues.

• In-depth knowledge of federal, state, and local labor law and HR best practices

• Undergraduate degree in Human Resources or related field

• Minimum of five (5) years of progressive professional Human Resources Generalist experience.

• US work authorization

• Preference for PHR/SPHR and/or SHRM-CP/SHRM-SCP Certification, or the desire to work towards one with the support of the company

Are you ready to catch the creative winds in your sail, and help us Deliver the Unexpected?